Refund and Returns Policy

Overview

30 Day Return Policy

Non-Returnable Items

Return Process

Receiving Your Refund

30 Day Return Policy

Should any item you’ve purchased not completely satisfy you or you change your mind, you may return the item for a refund of the product total less a 15% re-inventory fee within 30 days of shipment. Not all items are covered by our return policy. Be sure to check the list of items below for which we cannot accept returns due to manufacturer policies. Should you receive a damaged or inoperable item, or the wrong item was shipped to you, we will promptly send out a replacement while we arrange to have the item returned to us. Please contact [email protected] for a Return Authorization Number and further shipping instructions. Please note that shipping and order processing charges are non-refundable and you are responsible for all shipping costs incurred, including the costs to return the item(s) to us.

kavcleaning.com is not responsible for the reshipment of any order that shows signed for upon delivery. Please inspect all packages at time of delivery to check for any obvious signs of damage.

Non-Returnable Items

We are unable to accept returns for the following items:

Opened Software (may be exchanged for identical title only)
Memory/RAM
Items with a broken security seal
Dated Materials (including calendars, planners and organizers)
Consumable Food Products
China
Vacuum Cleaners
Hot/Cold Coolers
Water Filtration Systems
Clearance Products
Special Orders

In addition, due to Covid-19, we are unable to accept returns on the following items:

Disinfecting Wipes, Cleaners and Sanitizers
Masks and Respirators
Soaps and Dispensers
Hand Sanitizers and Dispensers
Coveralls and Overalls
Cleaning and Medical Gloves
Wipers
Clearance
Special Orders

Return Process

Returning an item is simple. Contact our Customer Service department via email [email protected] or call us at 530-645-2425 and one of our friendly Customer Service Representatives will take care of everything for you.

Returns must be unopened or in new condition with original packaging (this includes all components, manuals, accessories, etc.) we will be happy to process an exchange or refund.

IMPORTANT: You must obtain a RETURN AUTHORIZATION NUMBER and Return Address. We are unable to accept unauthorized returns, so please be sure to contact our Customer Service Department prior to returning any items to us.

1. Email our Customer Service Department at [email protected] or call 530-645-2425 between 8:30 am and 5pm PT.

2. You will need to provide our Customer Service Representative with the following information:

Name
Company Name
Order Number
Item number of item(s) to be returned
Condition of items to be returned
Reason for Return Request

3. Clearly mark your Return Authorization number on the shipping label of your return package. DO NOT WRITE ON THE BOX ITSELF OR THE MANUFACTURER MAY DENY THE RETURN.

4. Send your returned items to the address provided by our Customer Service Department.

The goods associated with your Return Authorization must be post-dated within 10 business days of Return Authorization issuance.
We strongly suggest the use of a shipping method that can track packages. You are responsible for properly insuring the item(s) being returned.
Return credit is issued only for product total and does not include shipping and order processing charges.
Return credit will only be issued to items returned in the same condition as sold, with original packaging, manuals, registration cards and accessories. Refund will be processed once the products have been received, inspected and tested.
Return labels for defective or damaged items must be printed within 10 business days and are valid for 20 business days from date of customer receipt. If the return label is not used within the 20 day timeframe, the Return Authorization and associated refund will be canceled. You will be responsible for any costs related to the reshipment of merchandise

Receiving Your Refund

Credits are typically posted to your credit card within 15-20 days after we receive the returned merchandise. This allows for up to 5 days transit time for returns, up to 5 days of processing for our Returns Department and up to 10 days of processing by your financial institution. You can check the status of your return at any time by contacting one of our friendly Customer Service Representatives.

*To expedite your refund, email your package tracking number to [email protected] .

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address customer service gives you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.